CréaLettres SAS (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.  This Policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.miraculous-penpals.com (our “Website“), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are at least 18 years old. 

WE COLLECT LIMITED INFORMATION REGARDING CHILDREN UNDER THE AGE OF 13 ONLY WITH THE CONSENT OF THE CHILD’S PARENT OR LEGAL GUARDIAN, WHICH CONSENT IS GIVEN BY CONTINUED USE OF THE WEBSITE AFTER READING THESE TERMS OF USE AND WHEN PLACING AN ORDER FOR OUR PRODUCTS.  WE WILL NOT KNOWINGLY COLLECT INFORMATION FROM ANY CHILD UNDER THE AGE OF 13.

HOW WE MAY COLLECT INFORMATION FROM YOU

We collect information from you:

•  When you use this Website, as you navigate the Website

•  When you register for a customer account through our Website

•  In emails between you and us via this Website

•  When you order products through our Website

TYPES OF INFORMATION WE MAY COLLECT

“Personal information” is information by which you may be personally identified, such as your name, postal address, email address, telephone number or any other identifier by which you may be contacted online or offline.  We may also collect information about [your internet connection, the equipment you use to access our Website, and usage details.]

Information You Provide to Us 

•  Information that you provide by filling in forms on our Website. This includes information provided at the time of subscribing to our products or requesting further services. We may also ask you for information when you report a problem with our Website or otherwise correspond with us.

•  Records and copies of your correspondence (including email addresses), if you contact us.

•  Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

CréaLettres reserves the right to use and publish the drawings and letters sent by the child. CréaLettres will not exploit or use data, files, or images transmitted by the child that could infringe on the child’s privacy or reputation. CréaLettres will not exploit or use data, files, or images transmitted by the child on any harmful channel including but not limited to pornographic, racist, or xenophobic mediums. CréaLettres, insofar as possible, aims to make available the justification for the use of these elements to the Client and / or the legal representatives of the child upon request.

Information We Collect Through Automatic Data Collection Technologies

•  Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

•  Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information that we collect automatically may include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

•  Estimate our audience size and usage patterns.

•  Store information about your preferences, allowing us to customize our Website according to your individual interests.

•  Speed up your searches.

•  Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. 

Web Beacons. Pages of our Website [and our emails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies.  [We do not allow third-party cookies on our Website].  

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

•  To present our Website and its contents to you.

•  To provide you with information, products, or services that you request from us.

•  To fulfill any other purpose for which you provide it.

•  To provide you with notices about your account, including expiration and renewal notices.

•  To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

•  To notify you about changes to our Website or any products or services we offer or provide though it.

•  In any other way we may describe when you provide the information.

•  For any other purpose with your consent.

[We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the registration form).] 

Disclosure of Your Information

We may disclose information that does not identify any individual without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

•  To our subsidiaries and affiliates, if any.

•  To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

•  To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CréaLettres SAS’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by CréaLettres SAS about our Website users is among the assets transferred.

•  To fulfill the purpose for which you provide it.

• F or any other purpose disclosed by us when you provide the information.

•  With your consent.

We may also disclose your personal information:

•  To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

•  For billing and collection purposes.

•  If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CréaLettres SAS, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt out by checking the relevant box located on the form on which we collect your data (the registration form) or at any other time by sending us an email stating your request to penpals@epopia.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. 

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at penpals@epopia.com  to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website home page. If we make material changes to how we treat users’ personal information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

13 rue Victor Schoelcher

67300 Schiltigheim

France

penpals@epopia.com 

FOR CALIFORNIA RESIDENTS:

Our customers located in California have certain rights with respect to their personally identifiable information, which personal information includes the costumer’s name, address, email address, telephone number, and Social Security number, as well as other identifiers that permit him or her to be contacted physically or online, and information collected and maintained in combination with the specified identifiers. 

A. Right to Know

You have the right to know certain details about our data practices in the past 12 months. In particular, you may request the following from us:

• The categories of personal information we have collected about you;

• The categories of sources from which the personal information was collected;

• The categories of personal information about you we disclosed for a business purpose;

• The categories of third parties to whom the personal information was disclosed for a business  purpose;

• The business or commercial purpose for collecting the personal information; and

• The specific pieces of personal information we have collected about you.

To exercise the Right to Know, please submit a request by emailing penpals@epopia.com. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know.

B. Right to Delete

You have the right to request that we delete the personal information we have collected from you in the last 12 months. To exercise the Right to Delete, please submit a request, please submit a request by emailing penpals@epopia.com.   We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request to delete. If we deny your request, we will explain the reason why in our response.

C. Right to Opt-Out

We do not sell your personal information to anyone.  If we did, we would so state in this policy and provide you with the right to opt-out of such sale.

D. Right to Non-discrimination

You have the right not to receive discriminatory treatment by us for exercising any of your rights.

E. Authorized Agent

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.